Digital banking under your brand.

Your business customers have, under your brand, a space where nobody pays alone.

• Sign-in to the web portal by QR code, with no password; every order is signed on mobile, with a key specific to the device.
• Approval workflows by account, amount and role, with absence management, automatic cancellation of stuck orders and a security delay.
• Dual control over administration itself: adding a member or changing a rule requires signatures.
• Standard and custom roles.
• One order, several destinations: an account, mobile money, a prepaid card or a transfer.
• Payment links: the business collects payments online, and its customer pays with your bank’s app or their mobile money.
• Programmable accounts: split, trigger and till accounts.
• PDF and CSV statements; portal in French, English, Arabic and Chinese.

Who answers my customers’ requests? Your teams, within the platform, with your roles and your signatures.

How it works

• A request queue specific to the bank, with the full file: exchanges with the customer, transaction, ledger entries, diagnosis. Your business customers never have access to it.
• A customer care agent role, which sees only requests.
• Assignment, manual or automatic, to the least busy of the agents present. An agent never handles a request they opened themselves.
• An automatic diagnosis, without AI: timeline of the transaction, context, verdict on known cases, actions to take. It detects a cancellation request, a request opened on the wrong transaction, or a payee writing in place of the payer.
• No answer goes out without approval: the agent proposes, another person approves or rejects with a reason.
• Signed corrections: a cancellation with refund is signed on mobile and logged.
• Full history and delegation of authority to roles, under dual control.

Fewer requests to handle

The status of a mobile payment is notified automatically to the customer. A stuck payment is flagged to them after 15 minutes, and they can ask for it to be cancelled by replying to the message.

The agents’ AI assistant, being rolled out

An AI assistant helps your agents understand each file and draft an accurate answer. It never answers your customer and sends nothing: your teams validate everything.

• Summary: what the customer is asking, in one line.
• Draft answer, based on the exchanges and the facts of the transaction.
• Check before approval: does the answer address the question, without contradicting the facts?
• Vigilance: it distinguishes what the operator received from what it never received, and suggests cancelling a payment that never went out.

The safeguards: the AI writes nothing to the accounts and carries out no correction. Account and phone numbers are masked, names are replaced, no card number is transmitted, and the customer’s text is treated as data, never as an instruction. Every suggestion is kept. Your bank decides: the assistant is enabled by a switch, off by default, and everything works without it. It is included in the licence.

• Password-free sign-in, signature with a device-specific key.
• Segregation of duties between entry, approval and payment.
• Dual control over administration, including on the bank side.
• A record of every signature, every approval and every suggestion from the assistant.
• Security delay before execution.

The platform is designed to be operated by a licensed bank, in its own environment and within its own regulatory framework. Brentsys handles its maintenance and further development.